Once your payment is received, it is verified and your shipment is made. We then send you your tracking number by email, so that you can track your package at all times.

Please remember that you should not accept any open packages, as if your merchandise is incomplete, you risk invalidating your warranty.

The courier has the obligation to visit you up to 2 times at the indicated address and if in none of these visits it was possible to deliver your package, it will remain with the local courier, later you will have to pick up your package at the courier, according to the notice that was left for you, if you do not pick up your package under any circumstance, the courier will return your package to our address and you will have to pay a new shipping cost.

For further information, you will be provided with the relevant information regarding the courier responsible for delivering your order.

At ACROSHET we are aware that you as a customer have the right to know what information we record and how this information is used. The conditions contained herein are applicable to all information collected on behalf of and by ACROSHET.

Information registration

ACROSHET may record Personal Data, that is, information that identifies you or makes you identifiable. Such personal data includes, but is not limited to, the following: name, email, home and/or delivery address, telephone number, cell phone number, billing information, age and final use of your purchase. You provide this personal data voluntarily when you decide to open an account with us and/or purchase online through our website and/or by telephone and we obtain information through other sources that are permitted by law; to obtain our services such as: electronic newsletter, events, technical support and attention, as well as to participate in other activities that ACROSHET offers.

Use of information

The Personal Data that you provide to ACROSHET will be treated, in addition to complying with the obligations arising from the relationship that may be created with you, with the following:
purposes:

• Provide you with information about products, services, promotions, discounts, or other activities or proposals of interest from ACROSHET and its branches.

• Request information from you for market research purposes.

• For you to participate in promotions, discounts, or other ACROSHET activities, as well as to contact you for such purposes.

• To follow up on any issues that may have arisen regarding orders and/or delivery of products and services.

• To enroll you in the Loyalty Points Programs when applicable.

• In general, for communication, marketing and service provision purposes offered by ACROSHET.

In the event that your personal data is intended to be used for a purpose other than those mentioned above, ACROSHET will notify you on the website, by email or telephone, in order to obtain your consent for the processing of your personal data according to the new purposes. If your consent is not received, for cases where it is necessary, ACROSHET will not use your personal data.

It is important for you to know that ACROSHET has adopted the measures of
relevant security measures to protect your personal data

Transfer of data to third parties

ACROSHET will not share, without your prior consent, your personal data with third parties, national or foreign, unless (a) required by law or a court order; (b)
that the information must be shared with employees or entities that have been hired by ACROSHET to carry out internal operations and fulfill the purposes described (for example to send you a promotional newsletter, fulfill orders, store the information physically or electronically); (c) to protect the rights or property of ACROSHET or its clients; (d) that such transfer is provided for in the Law on Protection of Personal Data Held by Private Parties. We have required or will require our contractors to agree to use your personal data only for the purpose of carrying out the operations for which they were hired.

Changes to the privacy notice

ACROSHET reserves the right to modify or amend, in whole or in part, this Privacy Notice. Changes will be notified to the email address you provided or will be posted on the website acroshet.com. Failure to object to the Privacy Notice within 5 business days of receipt will be deemed your acceptance of the terms set forth therein.

Consent

By providing any type of information, including your personal data, you expressly: (i) accept the conditions contained in this Privacy Notice; (ii) agree that the information provided by you may be stored, used and, in general, processed for the purposes indicated, including for commercial and promotional purposes; (iii) grant ACROSHET authorization to obtain, compile, store, share, communicate, transmit and use such information in any way or form, in accordance with the conditions established in the Privacy Notice.
present and applicable laws.  

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Safety measures

ACROSHET has adopted the necessary administrative, technical and physical security measures to protect your personal data against damage, loss, alteration, destruction or unauthorized use, access or processing. However, ACROSHET cannot and therefore does not guarantee that communications will be free from any interruption, error or interception by unauthorized third parties.

Access to your Personal Data, held by ACROSHET, will be limited to persons who need to have access to such information, in order to carry out activities intrinsic to the commercial activity and provision of services of ACROSHET. For better reference on the use and rights of your Personal Data, please contact us.

Customer Responsibility

At the time you provide your Personal Data to ACROSHET and are assigned a username
and password, you are responsible for keeping this information confidential. We suggest that you do not share this information with anyone. If you share your computer, always try to log out of the service to prevent unauthorized third parties from accessing your information.

ACROSHET is not responsible for customer errors or negligence when using its
online service and does not cover damages or losses caused by:

• Capture errors or misuse of the service.

• Negligence in handling or sharing the password that leads to unauthorized access to accounts.

• Leaving the computer unattended during an online session.

Verification of personal data

ACROSHET will verify the details of all orders that have been paid online through YAPE or Bank Transfer . ACROSHET reserves the right to stop or cancel any order that it considers suspicious of fraud, as well as the user account used to place said order.

Whatever the delivery method and/or payment method chosen by the Customer, ACROSHET reserves the right to confirm the order once it is registered in our system. In this Confirmation ACROSHET may request the following documents in original or copy, as the case may be:

• Official Identification

• Proof of payment

• Card used to make the payment (when applicable)

This process is carried out in order to offer security in online purchases made through our website. acroshet.com , email or through our WhatsApp Business support channel.

SALES POLICIES

ACROSHET makes the following POLICIES available to you, so that our CUSTOMERS are better informed:

1. When placing an order, the prices of the products will be respected, EXCEPT if a price is MISCALCULATED by our system and/or an error by our staff. This variation is considered an error if there is a margin of 10% +/- of the actual price of the product, so we will contact our CUSTOMER in order to provide an appropriate solution on both sides.

2. At the time of placing an order we reserve the right to remove the ordered product or products from our inventory. This will be done EXCLUSIVELY after make your payment and confirm the existence of your products, once this is done you will receive an email stating that your order is being prepared, guaranteeing your merchandise until that moment.

3. If there is a problem with our inventory of any product, at the time the CUSTOMER places his order and pays during the process, the COMPANY undertakes to notify the CUSTOMER of the problem that occurred in order to agree to supply the product on a date to be defined and/or cancel said order, in the event that the customer decides that his order is partially supplied, the rest will be sent without courier charge to the CUSTOMER's address, in agreement with the CUSTOMER.

4. Due to the contingency, the main courier service Estafeta is reporting delays in some orders, this may cause inconvenience, we ask for your understanding, remember that there are essential products that have priority, however your feedback is important, communicate through our different means, to provide you with better service, the COMPANY has no responsibility when dealing with a third party, so it is important to check the restrictions that the courier has in your area.

Occasionally the COMPANY may change the suggested courier service to another courier service in order to carry out the shipment of your order. This depends on the origin from which your product will be shipped. The COMPANY reserves the right to use the courier service without any commitment, whether or not you have paid for the courier service.

If the CUSTOMER has any complaint about the service provided, whether it is a problem with their package or poor service from our staff, we provide our email acroshet.pe@gmail.com in order to follow up on their problem.

6. In the event that the package cannot be delivered or there is a delay in the delivery or shipment of your order, it is the responsibility of our CUSTOMER to contact our staff at +51 945910126. You can contact us through our email acroshet.pe@gmail.com where we will promptly assist you.

7. Sales made in our online store are independent of sales in any of our branches, so any exchange or return must be made by contacting our store, through the aforementioned means, by phone and by email acroshet.pe@gmail.com . Product returns or exchanges will not be accepted in our physical stores.

8. Orders will be sent EXCLUSIVELY to the address specified in the SHIPPING data that is notified of the order. If the customer realizes that he/she has omitted any data necessary for successful delivery, it is the CUSTOMER'S responsibility to provide any additional costs that this entails, as well as to notify us to update his/her data.

BILLING

9. By tax regulations, the invoice will be issued according to the data provided through the order. Our CLIENT may add different billing data to their account, however only one invoice may be issued per order. All orders are invoiced as a GENERIC CLIENT, unless they specify their RUC with their complete billing data.

10. ONCE THE INVOICE HAS BEEN ISSUED WITH THE DATA PROVIDED, NO DATE CHANGES OR RE-INVOICING CAN BE MADE. In view of the above, we ask that you carefully check the data to be invoiced before proceeding to place your order.

 

RETURN POLICIES

Any item purchased in the ACROSHET online store may be returned as long as it meets the conditions established in these POLICIES, which apply to all our CUSTOMERS without exception.

12. Returns must be reported within a maximum period of 3 BUSINESS DAYS after receiving your order, whereas for yarns you can make a return up to 20 days after receiving your order.

13. THERE ARE NO CASH REFUNDS, otherwise you will receive a credit note or purchase voucher redeemable for any other product, valid in our online store. ACROSHET reserves the right to make an extraordinary exception for any cash refund.

14. When returning unused material, you will receive a purchase voucher in your favor, which you can use to purchase any product from our store.

15. The yarns are not received rewound or in damaged condition. In order for a yarn to be returned, it must retain its original packaging.

In case the RETURN of the product is appropriate, The CUSTOMER is responsible for shipping the item to our store , or you may receive special instructions to make the return at the nearest store. To do so, you must bring the documentation that was previously indicated to you by phone.

17. RETURN will NOT be possible when:

• The original packaging has been opened

• When the purchased merchandise is at auction or liquidation, last stock, etc.

• If the product EXPRESSLY had the legend NO WARRANTY or NO RETURN, or is a promotional item.

18. RETURN CHARGES:

The COMPANY will charge you for the forwarding service, since it is a THIRD PARTY service, which is not considered in the payment you made when purchasing your products. The COMPANY may omit this charge, except in the following cases:

• Due to an error on our part, the product received is not the one requested, compared to the original order.
• That the product is in poor condition.

In any case, a guide will be sent to you by mail, which must be printed and delivered to the courier, who will collect the product(s) to be returned.

ACCORDANCE

These POLICIES are subject to change, so we suggest our CUSTOMERS review this section frequently before making their purchase.

Likewise, our CLIENT, by placing his order and making his payment, expresses his full knowledge and agreement with the POLICIES established here.