Privacy Policy

At ACROSHET, we understand that you, as a customer, have the right to know what information we collect and how this information is used. The terms and conditions contained herein apply to all information collected on behalf of and by ACROSHET.

Information registration

ACROSHET may record Personal Data, that is, information that identifies or makes you identifiable. Such Personal Data includes, but is not limited to, the following: name, email address, home and/or delivery address, telephone number, cell phone number, billing information, age, and the final purpose of your purchase. You voluntarily provide this Personal Data when you decide to open an account with us and/or purchase online through our website and/or by telephone. We obtain information through other sources permitted by law; to obtain our services such as: electronic newsletter, events, customer service and technical support, as well as to participate in other activities offered by ACROSHET.

Use of information

The Personal Data that you provide to ACROSHET will be treated, in addition to fulfilling the obligations derived from the relationship that may be created with you, with the following
purposes:

  • Provide you with information about products, services, promotions, discounts, or other activities or proposals of interest to ACROSHET and its branches.
  • Request information for market research purposes.
  • To allow you to participate in promotions, discounts, or other ACROSHET activities, as well as to contact you for such purposes.
  • To follow up on any issues that may have arisen regarding orders and/or delivery of products and services.
  • To enroll you in Loyalty Points Programs where applicable.
  • In general, for communication, marketing and service provision purposes offered by ACROSHET.

If your personal data is intended to be used for a purpose other than those previously mentioned, ACROSHET will notify you on the website, by email, or by phone to obtain your consent to process your personal data for the new purposes. If your consent is not obtained, ACROSHET will not use your personal data for the necessary purposes.

It is important that you know that ACROSHET has adopted the measures to
relevant security measures to protect your personal data

Transfer of data to third parties

ACROSHET will not share your personal data with third parties, whether domestic or foreign, without your prior consent, unless (a) required by law or court order; (b)
(c) that the information must be shared with employees or entities that have been contracted by ACROSHET to carry out internal operations and fulfill the purposes described (for example, to send you a promotional newsletter, fulfill orders, store the information physically or electronically); (c) to protect the rights or property of ACROSHET or its customers; (d) that such transfer is provided for in the Law on Protection of Personal Data Held by Private Parties. We have required or will require our contractors to agree to use your personal data only for the purpose of carrying out the operations for which they were contracted.

Changes to the privacy notice

ACROSHET reserves the right to modify or amend this Privacy Notice, in whole or in part. Changes will be notified to the email address you provided or posted on the acroshet.com website. Failure to object to this Privacy Notice within five business days of receipt will be deemed acceptance of its terms.

Consent

By providing any type of information, including your personal data, you expressly: (i) accept the conditions contained in this Privacy Notice; (ii) agree that the information provided by you may be stored, used and, in general, processed for the purposes indicated, including for commercial and promotional purposes; (iii) grant ACROSHET authorization to obtain, compile, store, share, communicate, transmit and use such information in any way or form, in accordance with the conditions established in the
present and applicable laws.  

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Security measures

ACROSHET has adopted the necessary administrative, technical, and physical security measures to protect your personal data against damage, loss, alteration, destruction, or unauthorized use, access, or processing. However, ACROSHET cannot and therefore does not guarantee that communications will be free from interruption, error, or interception by unauthorized third parties.

Access to your Personal Data held by ACROSHET will be limited to those individuals who need to have access to such information, in order to carry out activities intrinsic to ACROSHET's business and provision of services. For better information on the use and rights of your Data,

Customer Responsibility

When you provide your Personal Data to ACROSHET and are assigned a username
and password, you will be responsible for keeping this information confidential. We recommend that you do not share this information with anyone. If you share your device, always log out when exiting the service to prevent unauthorized third parties from accessing your information.

ACROSHET is not responsible for customer errors or negligence when using its
online service and does not cover damage or loss caused by:

  • Capture errors or misuse of the service.
  • Negligence in handling or sharing the password that causes unauthorized access to accounts.
  • Leaving the computer unattended during an online session.

Verification of personal data

ACROSHET will verify the details of all orders paid online via Xoom, Venmo, YAPE, or Bank Transfer . ACROSHET reserves the right to suspend or cancel any order it deems fraudulent, as well as the user account used to place the order.

Regardless of the delivery method and/or payment method chosen by the Customer, ACROSHET reserves the right to confirm the order once it has been registered in our system. In this Confirmation, ACROSHET may request the following documents, either original or copied, as appropriate:

  • Official Identification
  • Proof of payment
  • Card used to make the payment (when applicable)

This process is carried out in order to offer security in online purchases made through our website. acroshet.com , email, or through our WhatsApp Business support channel.