Terms of Service
SALES POLICIES
ACROSHET offers you the following POLICIES , so that our CUSTOMERS are better informed:
1. When placing an order, the prices of the products will be respected, EXCEPTION if a price is INCORRECTLY CALCULATED by our system and/or an error by our staff. This variation is considered an error if there is a margin of 10% +/- of the actual price of the product, so we will contact our CUSTOMER in order to provide an appropriate solution for both parties.
2. When placing an order, we reserve the right to remove the ordered product(s) from our inventory. This will be done ONLY after make your payment and confirm the existence of your products. Once this is done, you will receive an email confirming that your order is being prepared, guaranteeing your merchandise until that moment.
3. If there is a problem with our inventory with any product, at the time the CUSTOMER places his/her order and it is paid during the process, the COMPANY undertakes to notify the CUSTOMER of the problem that occurred in order to agree to supply the product on a date to be defined and/or cancel said order, in case the customer decides that his/her order will be partially supplied, the rest will be sent free of charge by courier to the CUSTOMER's address, in agreement with the CUSTOMER.
4. Due to the contingency, the main courier Estafeta, is reporting delays in some orders, this may cause inconvenience, we ask for your understanding, remember that there are essential products that have priority, however your feedback is important, communicate through our different means, to provide you with better service, the COMPANY has no responsibility as it is a third party, so it is important to check the restrictions that the courier has in your area.
Occasionally, the COMPANY may change the suggested shipping method to another courier in order to ship your order. This depends on the origin from which your product will be shipped. The COMPANY reserves the right to use the courier without obligation, whether or not you have paid for the courier service.
If the CUSTOMER has any complaints about the service provided, whether it's a problem with their package or poor service from our staff, we're happy to email info@acroshet.com to help us follow up on your issue.
6. In the event that the package cannot be delivered or there is a delay in the delivery or shipment of your order, it is our CUSTOMER'S responsibility to contact our staff at +51 930 442 972. You can contact us via our email info@acroshet.com where we will promptly assist you.
7. Sales made in our online store are separate from sales in any of our stores. Therefore, any exchanges or returns must be made through the aforementioned means, by phone, or by email at info@acroshet.com . Product returns or exchanges will not be accepted in our physical stores.
8. Orders will be sent EXCLUSIVELY to the address specified in the SHIPPING information notified with the order. If the customer realizes that they have omitted any information necessary for successful delivery, it is the CUSTOMER'S responsibility to bear any additional costs this may entail, as well as to notify us so we can update their information.
BILLING
9. By tax regulation, the invoice will be issued according to the information provided in the order. Our CLIENT may add different billing information to their account; however, only one invoice can be issued per order. All orders are billed as GENERAL CLIENTS; if not, please specify your Tax Identification Number (RIC) with your complete billing information.
10. ONCE THE INVOICE HAS BEEN ISSUED WITH THE DATA PROVIDED, NO DATE CHANGES OR REINVOICES CAN BE MADE. Therefore, please carefully verify the invoice information before proceeding with your order.
RETURN POLICIES
Any item purchased in the ACROSHET online store may be returned as long as it meets the conditions established in these POLICIES, which apply to all our CUSTOMERS without exception.
12. Returns must be reported within a maximum period of 3 BUSINESS DAYS after receiving your order, however, for yarns you can make a return up to 20 days after receiving your order.
13. There are no cash refunds. Otherwise, you will receive a credit note or voucher redeemable for any other product, valid in our online store. ACROSHET reserves the right to make an extraordinary exception for some cash refunds.
14. When returning unused material, you will receive a purchase voucher, which you can use to purchase any product from our store.
15. Yarns are not received rewound or in damaged condition. In order for a yarn to be returned, it must be in its original packaging.
In case the RETURN of the product is appropriate, Shipping to our store is the customer's responsibility , or you may receive special instructions for returning the item to the nearest store. To do so, you must bring the documentation previously provided to you by phone.
17. NO REFUND will be possible when:
• The original packaging has been opened
• When the purchased merchandise is from an auction or clearance sale, last stock, etc.
• If the product EXPRESSLY had the legend NO WARRANTY or NO RETURN, or is a promotional item.
18. RETURN CHARGES:
The COMPANY will charge you for the forwarding service, since it is a THIRD PARTY service, which is not considered in the payment you made for the purchase of your products, the COMPANY may omit this charge, except in the following cases:
• Due to an error on our part, the product received is not the one requested, compared to the original order.
• That the product is in poor condition.
In either case, you will be sent a guide by mail, which you must print and give to the courier, who will collect the product(s) you want to return.
ACCORDANCE
These POLICIES are subject to change, so we suggest our CUSTOMERS review this section frequently before making their purchase.
Likewise, our CUSTOMER, by placing his order and making his payment, expresses his full knowledge and agreement with the POLICIES established herein.